TERMS AND CONDITIONS OF SALE – PAVANDRO

The website pavandro.com is operated by ROLLING BAY LIMITED (Private Limited Company, No. 13943053, England & Wales),

Registered office: Office 3, Suite A, 13 Reeves Way, South Woodham Ferrers, CM3 5XF, United Kingdom.

Publishing Director: Dawn Rosemary Wootten

Primary contact: contact@pavandro.com

Hosting provider: SiteGround Hosting Ltd., Sofia, Bulgaria

Servers located in Ireland and the Netherlands

Using the site and subscribing to any plan implies full acceptance of these T&Cs, which prevail over any other documents or terms.

Pavandro is a premium digital concierge platform.

By subscribing, you benefit from:

– Assistance with bookings (restaurants, hotels, transport, travel, events, etc.)

– Personalised administrative support (procedures, formalities, online follow-up)

– Secure connections with providers (tradespeople, experts, home services, specialists)

– Tailored advice, event organisation, lifestyle support

Important: Pavandro acts solely as an intermediary: the actual delivery of services is performed by carefully selected third-party professionals.

To use Pavandro, you need a personal account:

– Registration requires full name, email address, phone number and up-to-date payment details

– Confirmation via email and secure activation

Your personal area allows you to:

– Manage your subscription: change plan, cancel, view history, download invoices

– Track requests and access priority support

– Update your data or request account deletion at any time

Creating an account implies acceptance of these T&Cs.

Risk-free trial: 3 days for €1 incl. VAT

Plans available (no minimum term):

– Essential: 1 h assistance – €19.90 incl. VAT

– Classic: 3 h assistance – €29.90 incl. VAT

– Comfort: 5 h assistance – €39.90 incl. VAT

– Standard: 7 h assistance – €49.90 incl. VAT

– Privilege: 9 h assistance – €59.90 incl. VAT

– VIP: 12 h assistance – €69.90 incl. VAT

The billing frequency is set at payment. The price is billed in one or several equal instalments, with no extra fees.

You may change or cancel your subscription at any time via your client area or by contacting customer service.

Pricing or terms changes: Any significant changes will be notified at least thirty (30) days in advance. If you do not accept them, you may cancel your subscription without penalty before the new rates take effect.

Billing and payment:

– Trial payment is made upon registration

– The subscription is automatically renewed according to the billing frequency set at payment.

– Payment incident: notification by email, 48 h grace period to resolve, suspension if unresolved

– Invoices available for download or sent upon request

Cancel within the 3-day trial and you will be fully refunded, no conditions or justification required, within 10 working days via the original payment method.

At any time, if Pavandro does not meet your expectations, you may request the refund of their last paid subscription period.

Requests may be made by email, phone, or through your client area.

Refunds are processed within a maximum of 10 working days, via the original payment method.

This commercial guarantee does not affect your statutory cancellation rights (see below).

Legal period: In accordance with the Consumer Contracts Regulations 2013, you have a statutory right to cancel your contract within 14 calendar days from the start date, with no requirement to give reasons or pay penalties.

Procedure:

– Notify via your client area, by email, or using the model form attached to these T&Cs

– Full refund is processed within a maximum of 14 days from receipt of your request, except in case of immediate performance

Immediate performance with express consent:

– If you wish to begin using the service before the end of the cancellation period, you must provide explicit consent (checkbox or statement during sign-up)

– In case of cancellation after immediate performance, only the amount proportional to services already provided up to the cancellation date will be retained (in accordance with Reg. 36 CCR 2013)

No charges will be applied if immediate performance was not expressly requested, or if information about the cancellation right was not clearly provided.

Model form: Available in the appendix or on request.

Pavandro acts as an intermediary: the actual provision, quality and compliance of services are the exclusive responsibility of the selected provider.

No compensation will be due in the event of temporary unavailability, force majeure or justified service suspension.

Pavandro cannot be held liable for delays, defects, deficiencies or results of services provided by third parties.

Data collected: name, surname, email, phone, request history, preferences, payment information (never stored in full), access logs

Purposes: account management, service customisation, billing, customer support, legal compliance

Legal basis: contract execution (Art. 6.1.b UK GDPR), legal obligation (payment), consent for marketing communications

Secure hosting: SiteGround (Ireland and the Netherlands), advanced measures: SSL/TLS encryption, firewall, 2FA, restricted access

User rights:

– Access, rectification, erasure, restriction, objection, portability

– To exercise your rights, simply email contact@pavandro.com

– Response time: 30 working days

– Dedicated DPO if applicable (otherwise contact@pavandro.com)

Disclosure to third parties: No data is shared with unnecessary third parties without prior consent, except where required by law.

Complaints: You may contact the UK ICO if your request is not resolved by Pavandro.

For any question, issue or complaint, contact support:

For any request, we encourage you to use the chat.

contact@pavandro.com

Response guaranteed within 7 working days

If the dispute is not resolved, free mediation with an independent body is available, or recourse to the European ODR platform: https://ec.europa.eu/consumers/odr

If no agreement is reached: jurisdiction of the courts of the user’s country of residence (EEA or United Kingdom), or of London for other cases.

These T&Cs are governed by English law for users outside the EEA/United Kingdom,

and by the mandatory provisions of the consumer’s country of residence for EEA or UK users (pursuant to Rome I and Brussels I bis Regulations).

In the event of discrepancies between language versions, the accessible and understood version will prevail; for users residing in the UK, the English version shall apply.

Any significant change to these terms will be notified by email at least thirty (30) days before they take effect.

Continuing your subscription after notification implies tacit acceptance.

(Complete and return this form only if you wish to withdraw from the contract)

To:

ROLLING BAY LIMITED – PAVANDRO

E-mail: contact@pavandro.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of the following service:

– Service booked on: …………………………………………..

– Name of consumer(s): …………………………………………..

– Address of consumer(s): …………………………………………..

– Signature of consumer(s) (only if this form is submitted on paper):

…………………………………………………………………………………………………………….

Date: …………………………………………..

(*) Delete as appropriate.