(Last updated: 03 January 2025)
1. Cancellation Policy
At Pavandro, we offer total flexibility, allowing subscribers to cancel their subscription at any time, with no time commitment.
In this way, the user keeps full control over their subscription and can easily decide to interrupt services as they see fit.
All cancellations take effect at the end of the current billing period, guaranteeing a smooth transition with no immediate interruption to services.
2. Cancellation procedure
There are just a few steps to cancelling a subscription :
- Access your personal space : Log on to pavandro.com and go to the "Manage my subscription" section.
- Fill in the cancellation form : Confirm your wish to cancel by completing the online request form.
- Validation of cancellation : Once your request has been processed, a confirmation email will be sent to you. No further payments will be taken after the end of the current period.
If you have any problems completing this procedure, please contact our customer service via the site's support area.
3. Access to Services after Cancellation
Once the subscription has been cancelled :
- Access to services remains active until the due date of the last payment made.
- Once this period has expired, the user will no longer be able to benefit from Pavandro, unless they take out a new subscription.
4. Cancellation during the trial period
You can cancel before the trial period ends from the Support page or by contacting support. No reason is required.
5. Cancellation request
Cancellation can be requested from the Support page, by chat, through the contact form or by email at contact@pavandro.com.
6. Processing time
The request takes effect once it has been processed. A confirmation is displayed or sent when the subscription has ended.
7. Restrictions and Exceptions
Some requests may require additional checks, particularly when the email address does not match an active subscription or when an operation is already in progress. Support will then explain the next steps.
8. Changes to the Cancellation Conditions
Pavandro reserves the right to modify the cancellation conditions if necessary.
Any changes will be announced on the website and communicated to subscribers before they come into force. We encourage you to consult this section regularly to stay informed of any updates.